Privacy Policy

Introduction

Jamii Imara Mashinani ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number)
• Location data (when you submit location-specific issues)
• Profile information and preferences
• Communication records and feedback
• Account credentials and authentication data

Usage Information

We automatically collect certain information about your use of our platform:

• Device information and browser type
• IP address and location data
• Pages visited and time spent on our platform
• Interactions with our features and content
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our platform services
• To process and respond to your submissions and feedback
• To communicate with you about updates and important information
• To improve our platform and develop new features
• To ensure platform security and prevent fraud
• To comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Government Agencies: When you submit issues, we may share relevant information with appropriate government departments for response and resolution
• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• For Legal Compliance: When required by law or to protect our rights and the rights of others
• With Your Consent: When you explicitly consent to sharing your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information
• Correct or update inaccurate information
• Request deletion of your personal information
• Opt-out of certain communications
• Withdraw consent where applicable

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our platform after any modifications constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: