Terms of Service

Acceptance of Terms

By accessing and using the Jamii Imara Mashinani platform ("Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

Jamii Imara Mashinani is a citizen engagement platform that facilitates communication between citizens and government institutions. The platform allows users to submit issues, feedback, and suggestions, and enables government agencies to respond and track progress.

User Accounts and Registration

To access certain features of the Platform, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

User Conduct and Responsibilities

You agree to use the Platform in accordance with the following guidelines:

Permitted Uses

• Submit legitimate concerns, issues, and feedback
• Participate in community discussions respectfully
• Provide constructive suggestions for improvement
• Engage with government responses and updates
• Share relevant information that benefits the community

Prohibited Uses

You agree NOT to use the Platform to:

• Submit false, misleading, or fraudulent information
• Harass, threaten, or intimidate other users or government officials
• Submit content that is illegal, harmful, or violates others' rights
• Spam or submit repetitive, irrelevant content
• Attempt to gain unauthorized access to the Platform or other systems
• Use the Platform for commercial purposes without permission
• Submit content that promotes violence, discrimination, or hate speech

Content Submission and Ownership

When you submit content to the Platform:

• You retain ownership of your original content
• You grant us a license to use, display, and distribute your content for platform purposes
• You represent that you have the right to submit the content
• You understand that submitted content may be shared with relevant government agencies
• You acknowledge that some content may be publicly visible

Government Agency Participation

Government agencies participating in the Platform are expected to respond to citizen submissions in a timely and professional manner. However, we do not guarantee specific response times or outcomes, as these are subject to the internal processes and policies of each agency.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using the Platform, you consent to the collection and use of information as described in our Privacy Policy.

Platform Availability and Modifications

We strive to maintain the Platform's availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the Platform or any part of it at any time without notice. We may also update these Terms of Service periodically.

Intellectual Property Rights

The Platform and its original content, features, and functionality are owned by Jamii Imara Mashinani and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Disclaimers and Limitations of Liability

The Platform is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or reliability of information
• Warranties that the Platform will be uninterrupted or error-free

In no event shall Jamii Imara Mashinani be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform.

Indemnification

You agree to indemnify and hold harmless Jamii Imara Mashinani from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms of Service.

Termination

We may terminate or suspend your account and access to the Platform immediately, without prior notice, for any reason, including if you breach these Terms of Service. Upon termination, your right to use the Platform will cease immediately.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Kenya. Any disputes arising from these terms or your use of the Platform shall be resolved through the courts of Kenya.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us: